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Asked Questions

General FAQ

• Arrive at the airport a minimum of 2 hours before scheduled flight departure for domestic flights (3 hours for international flights).
• It is recommended that all passengers check in at the airline ticket counters.
• Be prepared to check your luggage at the ticket counter. Curbside check-in may not be available for your airport or airline
• Under new FAA rules, all airline passengers are limited to one carry-on bag per person, plus one additional personal item, such as a briefcase, laptop, or purse.
• passengers must have a government-issued photo ID.
• Security checkpoints require proof of travel. Travelers must present either a paper ticket or proof of e-ticketing (see below), along with proper identification.
• Individuals without a ticket will not be allowed beyond the security checkpoint. Provisions will be made for parents who need to meet unaccompanied minors, for disabled people and those with special requirements who need to be accompanied by health care assistants or guardians, and for medical personnel who need to respond to a medical emergency beyond the checkpoint

In most major cities in Saudi Arabia and abroad, you can use your ATM card just as you do at home (if it is part of one of the major networks) to obtain cash in the local currency. Check with your bank to see where you can use your card and what fees are charged. Carry only the debit and credit cards you will use on vacation. Canceling lost or stolen cards is sometimes difficult and often inconvenient when you are on vacation.

The volume of traffic, plus security and check-in procedures at all major airports, adds to the time you need before your flights. Plan to arrive at the airport at least an hour and a half before domestic flights and three hours before international flights. Many airlines require verification that the person checking in is the person to whom the ticket was issued. Carry at least one government-issued photo I.D. such as a driver's license or passport. A second photo I.D. is required in some airports.

When checking bags in at the airport, be sure the airline agent tags them with the correct city code for your destination. And keep the receipts from those tags in a safe place. You will need them to identify your luggage in baggage claim, and you will especially need them if your baggage is delayed or lost. Mark all your luggage with your name and address (use your business address if possible). Put personal I.D. inside your bags, too - sometimes baggage tags get torn off during handling..

In addition, always pack what you will need for one day (underwear, a change of clothes, toiletries, an extra pair of eyeglasses) plus any prescription medications you must have in your carry-on bag and take it with you on the plane. That way if your checked luggage is lost or delayed, you'll still have your essentials.

Put your travel clothes on hangers and wrap them individually in dry cleaners' plastic bags before you pack them. The plastic bags minimize wrinkles, which is why dry cleaners use them.

Use dead bolts and other locks when you are in your hotel room or cruise cabin, and never leave room or cabin keys lying about when you are outside. Drop your keys off at the front desk before you leave for sightseeing, shopping, etc.

Put extra cash, airline tickets and valuables in your room safe, the hotel's safe deposit boxes or in your cruise ship's deposit boxes. And leave your expensive jewelry and watches at home.

When you head out to explore on your own, follow the advice of cruise personnel, tour guides or hotel staff when they tell you which areas of town to avoid and what special precautions to take when driving or walking.

Finally, consider purchasing travel insurance that covers interrupted travel, trip cancellation and medical emergencies.

First of all, make sure you're healthy before you go. Have medical and dental checkups just prior to departure to head off potential problems. Then, consider these precautions:

Ask your AAA travel counselor to get you information about the medical facilities on board your cruise ship or in the cities you will be visiting if you have special health needs that might require attention during your travel.

If you have an existing medical condition, have your physician write a letter explaining the condition, treatment or procedures for you to follow and carry it with you at all times. Pack an extra pair of prescription eyeglasses and/or contact lenses, all prescription medications, the instructions and dosage amounts. Take a copy of your prescriptions too in case you need to replace the medication along the way.

Protect yourself from the sun. Use plenty of sunscreen and wear a hat. If you need special accommodations for physical disabilities, have your AAA travel counselor contact the hotel, airline, tour operator or cruise line well in advance of your travel date to arrange the services and accommodations you require

International FAQs

Bring a small amount of local money with you in case currency exchanges are closed when you arrive. You can usually order foreign currencies from banks, but it may take a few days if it's not a major currency. International airports can usually exchange money while you wait.

Pick up some convenient fee-free American Express Travelers Cheques. Then make two photocopies of your travelers check and credit cards serial numbers. Carry one set in a secure place separate from the originals. Leave the other with someone you can reach in an emergency.

If you need to have money sent to you while overseas, use Travelers Express. Charge variable fees depending on the amount sent.

Many countries use a system of international road signs that rely on icons or graphic designs to communicate their message. That way you can understand the signs even if you don't speak the local language. We've gathered examples of common road signs you might encounter if you drive in foreign countries.

When traveling to a foreign country, always consult your travel counsellor regarding required travel documentation such as passports, visas and tourist cards. It is a good idea to always carry proof of citizenship, preferably a passport. Pack a photocopy of your passport separately from the original. This will expedite getting a replacement if your passport is lost or stolen.

If your ATM card is linked to the Plus ® or Cirrus ® systems, you can use it to get cash in several dozen countries abroad. The biggest advantage of exchanging money with an ATM card is that all cash withdrawals are exchanged on the interbank exchange rate. Check with your bank, however, before using an ATM card abroad; some banks add higher transaction fees for overseas use. If you do make cash withdrawals, we recommend you keep them small, and avoid using ATM machines at night. If you plan to rely on your ATM card for transactions overseas, make sure Cirrus or Plus networks are available where you're going. Many ATMs abroad do not accept PINs longer than four digits. If yours is longer, you may need to change it locally before you leave.

Hajjaz.com Tickets

getTickets, LLC strives to bring best possible fares to our customers. When you submit a fare search inquiry we present to you all wholesale fares available in the market. As people are continuously making reservations on our web site, by the time you decide to purchase a ticket or make a booking that fare might not be available. By clicking on Find button you can check availability of seats for that fare. .

Our site is secure through an SSL certification. It is very difficult for any hacker to break our security. We do not keep any credit card records once the ticket is issued. Please refer to our privacy policy for more details Privacy Policy

Since airline tickets are a large dollar value amount purchase many times credit card companies deny the charges. You can either call your credit card company to inform them about the charge or call our reservation desk at1.866.789.8647 (operating hours 9:30am to 6:00pm) to help you with this ticket purchase.

Yes. If you would like to purchase tickets using cash or check please call our reservation desk at 1.866.789.8647 (operating hours 9:30am to 6:00pm US Central time). Or send us an inquiry by clicking here

International Air Travel Association (IATA) has mandated that all airlines must issue e-tickets. You can still order a paper ticket but airlines charge a fee for that besides paying FEDEX charges to getTickets for delivery. E-tickets are considered more secured than paper tickets.

We advise our passengers to always bring a copy of the e-ticket to the airline counter. But in case you forget airline should be able to retrieve your reservation.

It is always better to plan ahead of your travel dates. But business travelers can not plan too much ahead as they might have to travel at a short notice. Usually 15 days advance purchase is considered a good time frame for getting a good fare

Amendments and changes in tickets already issued are governed by airline rules. If you have already purchased a ticket for Hajj & Umrah and would like to change your dates please call our reservation desk 1.866.789.8647 (operating hours 9:30am to 6:00pm US central time) please make sure to provide them your 6 digit computer reservation number called a PNR.

In case you miss a flight and do not get satisfactory service from the airline. Please call our reservation desk at 1.866.789.8647 (operating hours 9:30am to 6:00pm US Central time) to discuss other options.

Airline cancellation rules apply to all issued tickets. Please call our reservation desk 1.866.789.8647 (operating hours 9:30am to 6:00pm US Central time) to find out your options for cancellations and refunds.

Your first step should be to call the local airline office to get the date changed. If you do not get a satisfactory response from the airline please send us an email at sales@getindiavacation.com or call our reservation help desk 1.866.789.8647 (operating hours 9:30am to 6:00pm US central time) .

Luggage related questions:

In case of loss of luggage please refer to airline luggage rules or call the airline directly to resolve the situationClick here for airline toll free numbers .

consult airline for their luggage policy. Usually an adult passenger is allowed to carry 1 handbag and 1 laptop or purse and two checked bags. .

Infant do not get a luggage allowance. Children get same luggage allowance as adults. Please consult your airline for their luggage rules. Click here for airline contacts. .

Consult your airline for luggage rules. But typically each suite case should not weigh more than 50 lbs per bag. Click herefor airline contacts .

Consult your airline for their luggage policy. Typically most airlines allow bags that are no more than 62 running inches in dimensions. Running inches are calculated by adding length, breadth and height of the bag.

The check-in counter clerk will charge you a fee for overweight bags. The rates vary for each airline but typically range between US$ 25 to 150.

Consult airline luggage policy. Typically an airline charge extra luggage fee ranging from US$ 50 to US$ 150 per bag.

Yes, usually the check-in clerk will check bags up to the final destination. In some cases in-experienced clerks refuse to check bags to the final destinations. Please ask for an airline supervisor to sort this issue at the counter.

the best solution in this situation is to call the airline and inform them about the situation. Also consult airline luggage policy to find more details. Click herefor airline contacts.

Travel documents

Please refer to our visa section to find out what kind of travel documents are required to travel to Saudi Arabia. Please note that getTickets, LLC will not be responsible for any penalty imposed by the airline or other travel service providers, once the tickets are issued and you could not travel because of inappropriate travel documents

Countries around the world are changing their visa regime very frequently. Call the consulates of the countries to ask this question. getTickets will not be responsible if transit rules result in failure to travel

In most cases it is true. But please consult your passport authority to find current information.

Site Difficulties

We try to find best wholesale deals for you. But due to continuous running of the web site it is difficult to know exactly if the seats are available on a particular fare. If a fare is sold out call our reservation desk at 1.866.789.8647 (operating hours 9:30am to 6:00pm US Central time) to find a seat for you.

Our search results show all the discount fares which does not mean that seats could still be available. By clicking on Find you can ascertain if there are still seats available on a particular fare. If you cant find seat call our reservation desk at 1.866.789.8647 (operating hours 9:30am to 6:00pm US Central time) to find a seat for you.

credit card companies deny a charge if it is more than your usual purchase level. Please call credit card company to inform them of your purchase. Decline also happens if address does not match with the credit card company records.

Our system search the whole spectrum of wholesale fares which makes it little slow in response.

Technology is only reliable 99% of the time. For the 1% down time we apologize to you. If you face repeated errors it might be because of your browser settings.

Unanswered questions about your tickets:

If you do not find answers to all your questions, please call our reservation desk at 1.866.789.8647 (operating hour's 9:30am to 6:00pm US Central time) or send us the following inquiry form:

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